I keep getting emails from customers complaining about my shipping costs. My shipping costs range between CHF 5 and CHF 10 francs. Depending on the order volume/weight - from CHF 100 you order free of charge at No Bullsh!t.

I understand the customers. After all, online retailers outdo each other with “free delivery”, “same-day delivery” and many other services. Many consumers are no longer willing to pay for shipping.

I have just invested a few weeks in the topic of logistics, shipping and fulfilment. It wasn't always fun. Here, too, the question arises for startups at some point: “When will the critical size be reached to afford a “professional” logistics solution?”

The approaches are varied. Your own warehouse? Own logistics partner? Cooperation with other companies? Do I already need an ERP? I could go on for hours on the individual topics and approaches. Almost all of them have one thing in common - they cost (a lot) of money.

I realized for myself that it is still too early for an ERP and a "professional" logistics/fulfillment partner. If you order from me in the online shop today, your order will be packed by employees of the Lernwerk association. We create jobs and enable people to return to work. I appreciate this cooperation and the commitment of the association very much.

So why does a mailing envelope cost CHF 5 even though it is “only” stamped with CHF 2.60? Because there is much more to it than the visible postage - which, mind you, is actually very high in Switzerland. The packaging, the storage costs, the personal card, the packaging by PEOPLE, the way to the post office...

No Bullsh!t is a startup. I am committed to sustainability, honesty and regionality. This does not mean that certain processes and the associated costs (can) change at some point. But for now it is what it is.

For those who do not want to pay shipping costs, there is the possibility to shop at my partner shops. There is an overview here.

Photo by CHUTTERSNAP on Unsplash